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Frequently asked questions
Booking AppointmentsMassage ServicesClient ExperiencePayment OptionsHealth BenefitsGroup BookingsLoyalty ProgramGift Cards
How can I book an appointment?
You can easily book an appointment through our website, by giving us a call, or by visiting us in person. Our team is here to help you find the perfect time for your session. Online booking is available 24/7 for your convenience.
What is the cancellation policy for appointments?
To cancel or reschedule your appointment, please contact us at least 30 minutes prior to your scheduled time. If you cancel within this timeframe, your payment will be fully refunded. For rescheduling, we’ll work with you to find a new time that suits your schedule.
Can I book a same-day appointment?
Yes, same-day appointments are available based on availability. We recommend booking as early as possible to secure your preferred time.
When should you book your massage?
As early as you can, especially if you want a specific day or time. Evening and weekend spots can fill up fast. If you need something sooner, check for same-day openings or contact us—we'll do our best to help.
What happens if I arrive late for my appointment?
If you arrive late, we will do our best to accommodate you. However, your session may need to be shortened to respect the next client’s appointment.
Do you accept walk-ins?
Yes, we welcome walk-ins based on availability. However, to ensure you get your preferred time and therapist, we recommend booking an appointment in advance.
What massage session lengths are available?
Session lengths may vary by service and availability. When you book, you'll see the options offered for that treatment, and our team can help you choose the right time for your needs.
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